Tele-Clinic
For medical needs not requiring in person physical assessments or if you are unsure what you require please call our Tele-Clinic to speak to our staff and if necessary complete a phone assessment with a Physician. (eg. Some prescription renewals, Tick Bites)

Call (705) 722-1199 *online requests no longer available
Monday to Friday 9:00am to 3:30pm
Saturday & Sunday 9:00am to 2:30pm

Booked Appointments
For medical needs requiring in person physical assessments you can book an appointment to see a physician at our Prince William location for the same or next day.  Booked appointments are encouraged and COVID-19 Testing is available by booked appointment We will do our best to maintain appointment times however some situations are unforeseen. Physical distancing will be required and we may ask you to wait in your vehicle until we notify you that we are ready for your visit.  Thank you for your patience.
Call (705) 722-1199 to book an appointment
Monday to Friday 9:00am to 3:30pm
Saturday & Sunday 9:00am to 2:30pm

Walk-In Services
Same day walk-ins are welcome at our Prince William location only for medical needs requiring in person physical assessments.  Booked appointments are encouraged.  Physical distancing will be required and we may ask you to wait in your vehicle until we notify you that we are ready for your visit.  Thank you for your patience.
Booked Appointments are available between the following hours:
Monday to Friday 8:00am to 9:00pm
Saturday & Sunday 9:00am to 3pm

If you have not called your family physician’s office, please try them first as you may be able to access care sooner.

If you are experiencing any of the following symptoms please go directly to your nearest Emergency Department
>You are having extreme difficulty breathing or severe abdominal (belly) or severe chest pain;
>You are having a severe allergic reaction and feel your throat closing;
>You are having severe emotional distress and/or hallucinations.

FAQS
How does the Tele-Clinic work?
Patients will be registered by a receptionist to receive a phone call from a physician for a telephone assessment. At the physician’s discretion, if an in-person assessment is required, you will be given an arrival time to see a physician the following day at our Prince William location.  You will need to call the clinic during the following hours or submit a request for call back here Request for Physician Phone Assessment. We may be required to close the phone lines early due to volumes. Our number is (705) 722-1199.

Phone Line Hours
Monday to Friday 9:00am to 3:30pm

Saturday & Sunday 9:00am to 2:30pm

How should I prepare for the call?
To avoid delays, please ensure you have the following ready for you or the patient:

1) health card is ready
2) you have taken your temperature
3) you have taken your blood pressure (if applicable)
4) you have a list of your allergies
5) your child’s weight
6) a list of your current medications AND
7) you are available to receive a call back. Do not leave multiple messages

I’ve been provided an arrival/appointment time, what can I expect during my visit?
~Arriving to the clinic
The assessment will be at our Prince William Walk in clinic location (829 Big Bay Point Road, Shoppers Drug Mart Plaza, Big Bay & Prince William). Arrive no more than five minutes early to the assessment.  We ask that patients coming to Prince William for an in-person visit wear a mask or a face covering per public health recommendations.

When you arrive, the door will be locked, approach the entrance and have your health card/ID ready for verification. Do not bring anyone with you unless required for mobility or parental reasons. There may be a wait for your assessment, if there is a line up outside the door, ensure you maintain 6 feet from those around you. Please be patient. If you arrive late, we cannot guarantee that you will be seen.  You may be asked to wait in your vehicle until we are ready for your visit.

~What can I expect for my in person visit?
The clinic has been rearranged to ensure a safe environment for our patients and staff.  Appointments are set to allow patients to arrive at staggered times to support proper physical distancing.  Upon entry to the clinic you will be screened for COVID-19 symptoms, and you will be required to dispose of gloves and clean your hands.  Staff & physicians will be wearing required personal protective equipment and all surfaces and equipment are cleaned using virucidal cleaning products in between every patient encounter per public health guidelines.