1) Call (705) 722-1199
Monday to Friday 8:00am to 7:00pm
Saturday & Sunday 9:00am to 3pm

OR

2) Submit a request here. Request for Physician Phone Assessment.

We have reorganized the delivery of our services due to the COVID-19 Public Health Emergency. Effective immediately, we are now providing care with the initial physician assessment being telephone-based. Any in-person visits at Prince William will be provided on an appointment basis in compliance with social distancing recommendations. If you have not called your family physician’s office, please try them first as you may be able to access care sooner.

NOTE: Any required in person visits will be for patients with non-COVID related symptoms needing care only.

If you are experiencing any of the following symptoms please go directly to your nearest Emergency Department
>You are having extreme difficulty breathing or severe abdominal (belly) or severe chest pain;
>You are having a severe allergic reaction and feel your throat closing;
>You are having severe emotional distress and/or hallucinations.

How does it work?
Patients will be registered by a receptionist to receive a phone call from a physician for a telephone assessment. At the physician’s discretion, if an in-person assessment is required, you will be given an arrival time to see a physician the following day at our Prince William location.  You will need to call the clinic during the following hours or submit a request for call back here Request for Physician Phone Assessment. We may be required to close the phone lines early due to volumes. Our number is (705) 722-1199.

Phone Line Hours
Monday to Friday 8:00am to 7:00pm
Saturday & Sunday 9:00am to 3pm

How should I prepare for the call?
To avoid delays, please ensure you have the following ready for you or the patient:

1) health card is ready
2) you have taken your temperature
3) you have taken your blood pressure (if applicable)
4) you have a list of your allergies
5) your child’s weight
6) a list of your current medications AND
7) you are available to receive a call back.

I’ve been provided an arrival time, what can I expect during my visit?
~Arriving to the clinic
The assessment will be at our Prince William Walk in clinic location (829 Big Bay Point Road, Shoppers Drug Mart Plaza, Big Bay & Prince William). Arrive no more than five minutes early to the assessment.  We ask that patients coming to Prince William for an in-person visit wear a mask or a face covering per public health recommendations.

When you arrive, the door will be locked, approach the entrance and have your health card/ID ready for verification. Do not bring anyone with you unless required for mobility or parental reasons. There may be a wait for your assessment, if there is a line up outside the door, ensure you maintain 6 feet from those around you. Please be patient. If you arrive late, we cannot guarantee that you will be seen.

~What can I expect for my in person visit?
The clinic has been rearranged to ensure a safe environment for our patients and staff.  Appointments are set to allow patients to arrive at staggered times to support proper physical distancing.  Upon entry to the clinic you will be screened for COVID-19 symptoms, and you will be required to clean your hands.  Staff & physicians will be wearing personal protective equipment and all surfaces and equipment are cleaned using virucidal cleaning products in between every patient encounter per public health guidelines.

COVID-19
Please note that we are unable to test for Covid-19/coronavirus. Our physicians are happy to answer any questions or concerns you may have. If you have any related symptoms, including cough, fever, shortness of breath, sore throat or vomiting/diarrhea, you may need to be seen at the COVID Assessment Centre located at 490 Huronia Rd. Their hours are 8:00 am – 6:00 pm Monday to Friday and 10:00 am - 4:00 pm Saturday and Sundays.  If you are having severe symptoms, you should go to your nearest emergency dept. You are also able to call either Telehealth Ontario at 1-866-797-0000 or the Simcoe Muskoka District Health Unit
at 705-721-7520 x 8809